Terms of service and privacy

Last updated August 18th, 2026

These Terms of Service (these “TOS”) herein contain the terms and conditions that govern Your access to and use of this website and the Service. The Service is provided by Commerce Growth 360, Inc., 6 Eliza Street, Beacon, NY 12508, USA.

Service Terms & Definitions

  • Account – the user account created by or for You to access and use the Service.
  • Content – all information, prompts, instructions, data, code, files, credentials, configurations, software, and other materials submitted or made available by You through the Service.
  • Platform – the AI-powered Magento platform made available by Us through which You may submit requests, instructions, or questions in a chat interface to build, modify, configure, troubleshoot, or otherwise manage Your Magento store.
  • Service – the Platform, together with any related software, features, human support, quality assurance services, optional add-ons, documentation, updates, and other services We make available under these Terms.
  • Support Hours – the human support and quality assurance hours included in the Enterprise subscription plan.
  • Blocker Issue – a critical issue that prevents Your Magento store from operating or materially disrupts its functionality and requires immediate attention.
  • Subscription Plan – the subscription package selected by You when purchasing the Service, including any optional add-ons.
  • Website – the Company's website located at https://agentformagento.com, including any successor URLs through which the Service is offered.
  • We, Us, Our – Commerce Growth 360, Inc.
  • You, Your, User – the natural person or legal entity subscribing to or using the Service.

Service Description

  • The Service is an AI-powered platform designed to help Magento store owners and managers create, modify, configure, troubleshoot, and maintain their Magento stores through a conversational chat interface.
  • Instead of manually implementing Magento changes, You may describe the desired outcome in natural language. The Platform analyzes Your request, may ask follow-up questions where necessary, and autonomously performs or prepares the requested changes to Your Magento store.
  • The Platform has been trained using a large volume of real-world Magento development tasks to assist with a wide range of Magento-related requests, including feature implementation, configuration changes, bug fixes, maintenance, and other development activities.
  • Subscription Plans

We currently offer the following Subscription Plans:

(a) Team

  • The Platform Plan provides access to the Platform and its included features.
  • The Platform Plan does not include human Support Hours.

(b) Enterprise

The Plan includes:

  • access to the Platform;
  • sixteen (16) Support Hours during each monthly billing cycle; and
  • human quality assurance services provided by Us.
  • Customers subscribing to the Platform + Support Plan may also purchase optional add-ons offered by Us from time to time.

(c) Optional 24/7 Support Add-on

  • Customers with a Enterprise Plan may purchase an optional 24/7 Support Add-on.
  • The 24/7 Support Add-on provides access to human support outside Our regular business hours.
  • Between 18:00 and 09:00 EET/EEST, and during Latvian public holidays, support is available for feature development, enhancements, optimizations, maintenance, general questions, and other non-critical requests.
  • Support for Blocker Issues is provided only during Our regular business hours (from 9:00 to 18:00 EET/EEST).
  • To perform requested actions, You authorize Us and the Platform to access and interact with Your Magento Store using the credentials, API keys, or other access methods provided by You.

How To Subscribe

  • To use the Service, You must subscribe through the checkout process made available by Us.
  • During the subscription process, You will be redirected to Our third-party payment provider, Stripe, where You will provide Your payment information and authorize recurring payments for the selected Subscription Plan.
  • Before completing the subscription, You must confirm that You have read and accepted these Terms of Service. By completing the checkout process, You agree to be bound by these Terms.
  • Your subscription becomes effective once Your initial payment has been successfully processed.
  • Unless cancelled in accordance with these Terms, Your subscription will automatically renew on a monthly basis, and You authorize Us and Our payment provider to charge the applicable subscription fees to Your selected payment method.
  • You are responsible for ensuring that Your payment method remains valid and contains sufficient funds for each recurring payment.
  • You may request to change Your Subscription Plan or purchase or remove optional add-ons at any time by contacting Our support team. Any approved changes will become effective as confirmed by Us, and the applicable subscription fees will be adjusted accordingly.
  • By subscribing, You represent that You are authorized to purchase the Subscription Plan on behalf of Yourself or the legal entity You represent.

Privacy And Data Protection

  • Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Payment information

Usage Data

Usage Data

We may collect limited, non-personally identifiable data for the purpose of providing and improving the Service. This may include technical information related to the interaction with our Service, such as Your device’s session ID, the pages of the Service that are requested for rendering, and general diagnostic information necessary to ensure proper functioning.

Cookies

We do not use tracking or advertising cookies. However, We use essential cookies to store basic information, such as user and session data, to maintain Your session and provide access to the Service. These cookies are temporary and deleted when Your session ends. By using the Service, You consent to their use.

When We Use Your Personal Data:

To Provide and Maintain Our Service: This includes monitoring the usage of the Service to ensure its functionality and performance, troubleshooting, resolving errors, and optimizing the Service.

To Manage Your Account: To facilitate Your registration, manage Your user account, and provide access to the features and services available to You as a registered user.

For the Performance of These TOS: To execute and manage the Service, including processing payments, fulfilling orders, and delivering purchased goods or Services.

To Contact You: For essential communications, such as updates, security alerts, and important notices related to the functionality, performance, or security of the Service. These communications may be sent via email, phone, or other means as necessary.

For Marketing and Communications: To provide You with news, special offers, and updates about services or features that are similar to those You’ve already used or purchased unless You have opted out of such communications.

To Manage Your Requests: To process and respond to any inquiries, support requests, or feedback You may have.

For Business Transfers: In the event of a merger, acquisition, or sale of assets, We may transfer Your personal data as part of the business transaction, subject to applicable data protection laws.

For Data Analysis and Improvements: To analyze data, understand trends in user behavior, assess the effectiveness of our marketing efforts, and improve our Service, its features, user experience, and product offerings.

  • We may share your personal data in the following situations:

With Service Providers: We may share your information with trusted service providers to help monitor and analyze the usage of our Service, process Your payments, or communicate with You on our behalf.

For business transfers: In case of a merger, sale of assets, financing, or acquisition of part or all of Our business, Your personal data may be shared as part of the transaction.

With Affiliates: We may share Your data with subsidiaries, joint ventures, or other companies under common control with Us, subject to ensuring they comply with this TOS.

With business partners: We may share Your personal information with Our partners to provide you with relevant products, services, or promotions that we believe might interest You.

Compliance with Legal Obligations: We may process and share Your personal information if required by law or a binding order from a governmental authority, such as for compliance with legal obligations, responding to legal processes, or protecting our rights.

Other Disclosures: We may disclose Your personal data for any other purpose with Your explicit consent, such as when You choose to share Your information with third parties through the Service.

Where required by law, We will obtain Your consent before sharing Your information for these purposes.

  • Data retention

We will retain Your personal data only as long as necessary for the purposes outlined in these TOS. We will retain and use Your personal data as required to fulfill legal obligations (such as compliance with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally kept for a shorter period unless it is used to enhance security or improve the functionality of Our Service, or if We are legally required to retain it for a longer period.

  • Transfer of Personal Data

Your information, including Personal Data, is processed at Our operating offices: in the Republic of Latvia, and in other locations where the parties involved in the processing are based. This means your information may be transferred to, and stored on, servers outside of Your country, or other governmental jurisdiction, where data protection laws may differ from those in Your jurisdiction.

By consenting to this Privacy Policy and submitting your information, You agree to this transfer.

We will take all reasonable steps to ensure that Your data is handled securely and in accordance with this Privacy Policy. No transfer of Your Personal Data will occur to any organization or country unless adequate safeguards are in place to protect Your data and other personal information.

  • Delete the personal data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your account if You have one, and visiting the account settings section that allows You to manage Your personal information. You may also contact Us at: info@agentformagento.com to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when We have a legal obligation or lawful basis to do so.

Payments, Fees, Taxes

  • We charge monthly according to the Pricing List posted on the Website. By accepting these TOS, You agree to these charges. Payments are made via credit card.
  • You will settle payments via Stripe, and We will deduct the monthly payments according to Your Subscription Plan. By accepting these TOS and providing credit card details, You confirm that You are authorized to do so on behalf of Your organization. You must ensure sufficient funds for automatic deductions and notify Us if funds are insufficient.
  • The details of the current subscription plan applied to Your account, including the expected next payment amount and due date, are available in the dashboard within your account.
  • Any new or updated fees will be effective once posted on the Website or communicated to You. We may increase existing fees with 30 (thirty) days' notice.
  • If the Service is unavailable, You may request a credit for that period. Payments are processed by a third-party provider, and You authorize Us to charge Your selected payment method. You’re also responsible for any related taxes, duties, fees, etc.
  • If payments are not made on time, Your account may be frozen and eventually deleted if not settled within 14 (fourteen) days. Your subscription automatically renews monthly unless canceled. No refunds are provided for partial months or unused services.
  • Subscription fees are non-refundable unless otherwise agreed.

Intellectual Property

  • We or Our licensors retain all rights, title, and interest in and to the Service, including the Platform, software, artificial intelligence models, algorithms, workflows, prompts, documentation, interfaces, designs, trademarks, trade names, logos, know-how, and all related intellectual property rights. Except as expressly provided in these Terms, no ownership rights are transferred to You.
  • Subject to Your compliance with these Terms, We grant You a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service during the term of Your Subscription solely for Your internal business purposes.
  • You retain all rights, title, and interest in and to Your Content. You grant Us a non-exclusive, worldwide, royalty-free license to access, process, use, reproduce, modify, and otherwise use Your Content solely to the extent necessary to provide, maintain, support, and improve the Service.
  • Subject to full payment of all applicable fees, You own the output, modifications, configurations, recommendations, and other work product created specifically for You through the use of the Service ("Generated Output"). Nothing in these Terms transfers to You any ownership rights in the underlying Platform, software, artificial intelligence models, methodologies, prompts, workflows, reusable components, or other technology used to create such Generated Output.
  • You represent and warrant that You have all necessary rights, permissions, and authorizations to provide Your Content to the Service and to grant Us the rights set out in these Terms.
  • We may use anonymized and aggregated information derived from Your use of the Service to operate, maintain, improve, and develop the Service, provided such information does not identify You or disclose Your confidential information.

AI Services

  • The Service uses artificial intelligence to assist with Magento development, configuration, maintenance, troubleshooting, and other requested tasks.
  • While the Service is designed to perform requested actions autonomously, artificial intelligence may generate inaccurate, incomplete, or unintended results. You remain responsible for reviewing and testing all modifications before using them in a production environment.
  • You acknowledge that the quality and accuracy of the Service depend on the instructions, information, credentials, and access You provide. We are not responsible for outcomes resulting from inaccurate, incomplete, or misleading instructions provided by You.
  • The Service does not guarantee that every request can be completed successfully or that all Generated Output will be compatible with Your Magento version, customizations, themes, extensions, third-party software, or future Magento updates.
  • We recommend maintaining appropriate backups of Your Magento Store before allowing the Service to perform modifications.
  • You acknowledge that the Service performs modifications based on Your requests and authorization.

Limitations Of Liability

  • To the fullest extent permitted by applicable law, the Service is provided on an "AS IS" and "AS AVAILABLE" basis.
  • Except where prohibited by law, We shall not be liable for any loss or damage arising from:
  • the use of or inability to use the Service;
  • modifications performed by the Service in accordance with Your instructions;
  • incompatibility with Magento versions, updates, customizations, themes, extensions, APIs, or third-party software;
  • downtime, interruptions, delays, or temporary unavailability of the Service; or
  • loss of data, loss of profits, loss of revenue, business interruption, or other indirect, incidental, special, consequential, or punitive damages.
  • You are responsible for reviewing, testing, and approving all modifications before deploying them to a production environment.

Indemnification

You (the Customer) agree to defend, indemnify, and hold Us, Our contractors, licensors, and their respective directors, officers, employees, and agents harmless from and against any and all claims, liabilities, damages, expenses, including attorneys’ fees, arising out of Your use of the Website, including but not limited to Your violation of these TOS, and any claims related to intellectual property infringement arising from Your Content, including any settlements or legal judgments.

Disclaimers

The Website and Services are provided "AS IS." To the fullest extent permitted by law, We, Our affiliates, and licensors make no warranties, express or implied, regarding the Website or Services, and disclaim all implied warranties, including those of merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error-free service, and content security or integrity.

Changes To TOS

We may update these Terms of Service (TOS) at any time by posting a revised version on Our Website or sending You a notification to the email address associated with Your account. Any changes posted on the Website will take effect immediately, and any changes sent via email will be effective when the email is sent. It is Your responsibility to keep your email address up to date. You will be considered to have received any email sent to the email address on file, even if You don't read it. By continuing to use the Service after the changes are posted or emailed, You agree to be bound by the updated TOS. Please check the Website and Your email regularly for any updates to the TOS or other policies.

Miscellaneous

  • Assignment. You may not assign or otherwise transfer these TOS or any of Your rights and obligations under these TOS, without Our prior written consent. We may assign these ToS without Your consent (a) in connection with a merger, acquisition, or sale of all or substantially all of Our assets, or (b) to any affiliate company, or (c) as a result of a corporate reorganization.
  • No Waivers. The failure by Us to enforce any provision of these TOS will not constitute a present or future waiver of such provision nor limit Our right to enforce such provision at a later time. To be effective, all waivers by Us must be in writing.
  • If any clause of these TOS is deemed invalid or unenforceable, the rest of the TOS will remain valid, and the invalid clause will be modified or removed to reflect the original intent.
  • These TOS constitute the entire agreement between You and Us, superseding all prior communications or agreements related to the subject matter.
  • We and You are independent contractors. These TOS do not create a partnership, joint venture, agency, or employment relationship. Neither party has the authority to bind the other. Both parties may independently develop or offer products and services that compete with each other or assist third parties in doing so.
  • All communications and notices made or given pursuant to these TOS must be in the English language.
  • You are permitted to state publicly that You are using our Services, and You agree that We may include your name and trademarks in a list of our customers, online, in promotional materials, or verbally reference them.

Governing Law/Jurisdiction

  • These Terms are governed by the laws of the State of New York, and disputes will be resolved through binding arbitration in New York City, administered by JAMS.
  • Disputes will be settled by arbitration under JAMS’ rules, with no jury trial or class actions. Provisional remedies can be sought in court. The prevailing party may recover attorneys’ fees and arbitration costs. Arbitration awards can be enforced in any court with jurisdiction.

Termination

  • We may terminate Your access to the Service, in whole or in part, upon notice if:
  • You breach these TOS;
  • You fail to pay any fees (as per Section 5);
  • We are required to terminate by law or a governmental authority.
  • Termination by You
  • You may cancel the Service at any time. Upon termination, Your right to access and use the Service will cease.
  • If You cancel the Service, You remain responsible for the final payment based on Service usage.
  • Post-Termination Obligations
  • Upon termination, all rights granted to You under these TOS immediately cease; however, any provisions that by their nature should survive termination, including, but not limited to, indemnification and limitation of liability, will remain in effect.
  • You remain responsible for all fees incurred until the termination date.
  • Your Content and analytics data will remain available for retrieval via the Dashboard for 30 days post-termination, provided all outstanding amounts have been paid.
  • We will prepare and submit a final settlement invoice within 10 days after termination.
  • Upon termination of the Services for any reason, all User content and associated data will be permanently deleted. It is Your responsibility to retrieve any necessary data within 30 days from the due date of the final issued invoice. After this period, data recovery will no longer be possible.

Force Majeure

We and our affiliates will not be liable for any delay or failure to perform any obligation under these TOS if the delay or failure results from causes beyond our reasonable control, including natural disasters, labor disputes, power outages, telecommunications failures, riots, government actions, terrorism, pandemics, war, or any other circumstances outside our control.

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